This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Health and hygiene protocols
Protocols in our facilities
- Hotel certified by audit and with the SAFE TOURISM certificate
- All facilities are disinfected daily
- You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
- Protective screens in customer service areas
- The lifts can only be used by one person at a time or at most by 2 people who share the same room
- Room keys will be disinfected before handing them over
- Towels and bed linen are washed at high temperature
- Sanitiser, gloves and masks available to all guests
- TV remote control and telephone are sterilised daily in all rooms
- Open or foot-operated waste bins lined with a bag
- Vent filters are cleaned regularly
Protocols for Pools / Beaches
- Disinfect hammocks after every use
- Hammocks must be 1.5 metres apart
- Designate a staff member to manage the hammocks
Protocols for guests
- They will find hand sanitiser in the common areas
- POS systems will be disinfected regularly
Protocols for our employees
- All members of staff know the new health and safety measures
- Staff uniforms are washed and disinfected daily
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client
Catering protocols
- The number of people will be controlled to avoid overcrowding
- Menus will be removed from dining area