INDALO PARK HOTEL PRIVACY POLICY
The use of this website and its forms requires acceptance of the processing of user data in accordance with this privacy policy, including the collection of access data and the use of own and third-party cookies, including commercial purposes.
The Privacy Policy is part of the General Conditions that govern this Website.
Who is responsible for the processing of your data?
SUSAN STELA, S.A. (INDALO PARK HOTEL)
CIF: A58349101
Address: AV. DEL MAR, 19 08398 SANTA SUSANA (BARCELONA)
Mail: hotel@indalopark.com
You can go in any way to communicate with us.
We reserve the right to modify or adapt this Privacy Policy at any time.
How do we process your personal data?
Below, we inform you of the processing of your data depending on whether:
• you make a reservation and/or stay at an establishment
• you use the website and its forms or contact by email
• You authorize receiving information and offers in relation to our establishment
• fill out our quality surveys
• you interact with our profiles on social networks
Reservations and accommodation
• For what purposes are we going to process your personal data?
The data will be processed for the purpose of managing the reservation, stay at the hotel and guaranteeing payment of expenses derived from said stay. The data will be communicated to the Security Forces and Bodies in compliance with the provisions of current legislation, as well as to the agencies or travel operators involved, and to the holder of the invoice.
• What is the conservation period? The data will be kept for at least 6 years in compliance with tax, commercial, consumer and traveler registration regulations.
• What is the legitimacy for the processing of your data? Execution of the contract; consent.
Use of the website, navigation, forms, contact, etc.
• What data do we collect through the Web? We may process your IP, which operating system or browser you use, and even the duration of your visit, anonymously. If you provide us with data in the contact form, you will identify yourself so that we can contact you, if necessary.
• For what purposes are we going to process your personal data?
• Provide Answer queries, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Information by electronic means, which relates to your application.
• Commercial or event information by electronic means, provided there is express authorization.
• Carry out analysis and improvements on the Web, on our products and services. Improve our commercial strategy.
• What is the legitimacy for the processing of your data? The acceptance and consent of the interested party. All our forms have the * symbol in the mandatory data. If you do not provide these fields, or do not check the privacy policy acceptance checkbox, the sending of the information will not be allowed.
Receive information and offers from our establishment
• What data do we collect through sending information and offers from our establishment? On the Website, you are allowed to subscribe to HOTEL INDALO PARK offers if you provide us with an email address, to which it will be sent. We will only store your email in our database, and we will proceed to send you emails periodically, until you request unsubscription, or we stop sending emails. You will always have the option to unsubscribe, in any communication.
• For what purposes are we going to process your personal data?
o Manage the requested service.
o Information by electronic means
o Commercial or event information by electronic means.
o Carry out analysis and improvements in sending mailings, to improve our commercial strategy, including monitoring that you have received and read the communications.
o Send you personalized offers
• What is the legitimacy for the processing of your data? To send you offers by electronic means we need you to have authorized it. If you are a client, you can also indicate your willingness in relation to receiving commercial information. You can unsubscribe at any time.
Quality surveys
• What data do we collect? Quality data that we process statistically and contact information in case you request that we contact you regarding your experience at the establishment.
• For what purposes are we going to process your personal data?
• Assess the degree of quality in the service provided
• Improve the services offered
• Answer your suggestions
• Offer you the possibility of receiving offers in the future
• What is the legitimacy for the processing of your data?
Execution of a contract or provision of the service.
Interaction on social networks
• What data do we collect? Only those that you decide to share with us through the corresponding social media.
• For what purposes are we going to process your personal data?
o Manage the requested service, answer your request, or process your request.
o Relate to you and create a community of followers.
• What is the legitimacy for the processing of your data? The acceptance of a contractual relationship in the corresponding social network environment, and in accordance with its Privacy policies
• How long will we keep personal data? We can only consult or delete your data in a restricted way by having a specific profile. We will treat them for as long as you let us follow us, be friends or click “like”, “follow” or similar buttons. Any rectification of your data or restriction of information or publications must be made through the configuration of your profile or user on the social network itself.
Do we include personal data of third parties?
No, as a general rule we only process the data provided to us by the owners. If you provide us with data from third parties, you must first inform and request their consent from said people, or otherwise you exempt us from any responsibility for non-compliance with this requirement.
And minor data?
We do not process data of minors under 16 years of age.
Therefore, please refrain from providing them if you are not of that age or, where appropriate, from providing data from third parties who do not have the aforementioned age. We decline any responsibility for failure to comply with this provision.
What security measures do we apply?
You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to prevent loss, misuse, alteration, unauthorized access and theft of Personal Data.
To which recipients will your data be communicated?
Your data will not be transferred to third parties, except under legal obligation or when necessary to provide you with the services you request. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial entities for collection of the service provided or product acquired, as well as to those responsible for the processing necessary for the execution of the agreement.
In the case of purchase or payment, if you choose an application, website, platform, bank card, or some other online service, your data will be transferred to that platform or processed in its environment, always with maximum security.
When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that requires them to maintain the same level of privacy as us.
The reservation or provision of services from establishments located outside the European Economic Area entails the international transfer of data to the country of the establishment, including countries that do not have data protection legislation comparable to the European one. In any case, they will be carried out based on the existence of an adequacy decision or based on the existence of adequate guarantees.
What Rights do you have?
The data protection regulations give you the following rights:
• Namely, whether we are processing your data or not.
• To access your personal data.
• To request rectification of your data if it is inaccurate.
• To request the deletion of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent granted.
• To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.
• To carry your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new person in charge that you designate for us. It is only valid in certain cases.
• To file a claim with the Spanish Data Protection Agency or competent control authority, if you believe that we have not served you correctly.
• To revoke consent for any treatment to which you have consented, at any time.
If you modify any information, please let us know so we can keep it updated.
How long does it take us to respond to the Exercise of Rights?
It depends on the law, but a maximum of one month from your request, and two months if the issue is very complex and we notify you that we need more time.
Do we process cookies?
We use our own and third-party cookies for purposes that include creating a profile of your browsing habits for behavioral advertising. We also use cookies provided by various tour operators.
You can configure your preferences at any time through the cookie configuration system integrated into this website, you can activate/deactivate the use of cookies according to their purposes.
You can consult the cookie policy in the corresponding link from the beginning of our website.
How long will we keep your personal data?
• Personal data will be maintained as long as you remain linked to us.
• Once you unlink, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them in accordance with the statute of limitations for judicial actions.
• The processed data will be maintained as long as the legal periods mentioned above do not expire, if there is a legal obligation to maintain it, or if this legal period does not exist, until the interested party requests its deletion or revokes the consent granted.
• We will maintain all information and communications related to your purchase or the provision of our service, while the guarantees of the products or services last, to address possible claims.
