privacy policy
privacy policy

PRIVACY POLICY

PRIVACY POLICY
HOTEL INDALO PARK

The use of this website and its forms requires acceptance of the processing of user data in accordance with this privacy policy, including the collection of access data and the use of own and third party cookies, including commercial purposes.

The Privacy Policy is part of the General Conditions that govern this Website.

Who is responsible for the processing of your data?
HOTEL INDALO PARK
CIF: A58349101
Address: AV. DEL MAR, 19 08398 SANTA SUSANA (BARCELONA)
Mail: hotel@indalopark.com
You can contact us in any way to communicate with us.
We reserve the right to modify or adapt this Privacy Policy at any time.

How do we treat your personal data?
Next, we inform you about the treatment of your data according to whether:

• make a reservation and / or stay in an establishment
• use the web and its forms or contact by mail
• you authorize to receive information and offers regarding our establishment
• you fill in our quality surveys
• interact with our profiles on social networks

Reservations and accommodation

• For what purposes are we going to treat your personal data? The data will be processed in order to manage the reservation, stay at the hotel and guarantee the payment of the expenses derived from this stay. The data will be communicated to the Security Forces in compliance with the provisions of the legislation in force, as well as the travel agencies or operators involved, and the holder of the invoice.
• What is the conservation term? The data will be maintained for at least 6 years in compliance with tax, commercial, consumer and book-traveler registration regulations.
• What is the legitimacy for the treatment of your data? Execution of the contract; consent.

Use of the web, navigation, forms, contact, etc.

• What data do we collect through the Web? We can treat your IP, what operating system or browser you use, and even the duration of your visit, anonymously. If you provide us with information in the contact form, you will identify yourself in order to be able to contact you, if necessary.
• For what purposes are we going to treat your personal data?
• Supply Answer queries, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Information by electronic means, that relate to your request.
• Commercial information or events by electronic means, as long as there is express authorization.
• Perform analysis and improvements on the Web, about our products and services. Improve our commercial strategy

• What is the legitimacy for the treatment of your data? The acceptance and consent of the interested party. All our forms have the symbol * in the required data. If you do not provide these fields, or do not check the acceptance policy checkbox of the privacy policy, the sending of the information will not be allowed.

Receive information and offers from our establishment

• What data do we collect by sending information and offers from our establishment? On the Web, you can subscribe to the HOTEL INDALO PARK offers, if you provide us with an email address, to which the same will be sent. We will only store your email in our database, and will proceed to send you emails periodically, until you request the cancellation, or stop sending emails. You will always have the option to unsubscribe, in any communication.
• For what purposes are we going to treat your personal data?
o Manage the requested service.
o Information by electronic means
o Commercial or event information by electronic means.
o Carry out analyzes and improvements in mailing, to improve our business strategy, including tracking that you have received and read the communications.
o Send you personalized offers
• What is the legitimacy for the treatment of your data? To send you offers by electronic means, we need you to have authorized it. If you are a client, you can also indicate your will in relation to the receipt of commercial information. You can unsubscribe at any time.
Quality surveys

• What data do we collect? Quality data that we treat statistically and contact information in case you request that we contact you in relation to your experience in the establishment.
• For what purposes are we going to treat your personal data?
• Assess the degree of quality in the service provided
• Improve the services offered
• Answer your suggestions
• Offer you the possibility of receiving offers in the future
• What is the legitimacy for the treatment of your data? Execution of a contract or provision of the service.

Interaction in social networks

• What data do we collect? Only those that you decide to share with us through the corresponding social media.
• For what purposes are we going to treat your personal data?
o Manage the requested service, answer your request, or process your request.
o Connect with you and create a community of followers.
• What is the legitimacy for the treatment of your data? The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies
• How long are we going to keep personal data? We can only consult or cancel your data in a restricted way by having a specific profile. We will treat them as long as you leave us following us, being friends or giving "like", "follow" or similar buttons. Any rectification of your data or restriction of information or publications must be made through the configuration of your profile or user in the social network itself.

Do we include personal data of third parties?

No, as a general rule we only treat the data provided by the owners. If you provide us with data from third parties, you must first inform and request your consent to said persons, or otherwise you will exempt us from any responsibility for the breach of this requirement.

And data of minors?

We do not process data for children under 16 years of age. Therefore, refrain from providing them if you do not have that age or, where appropriate, to provide data from third parties that do not have the aforementioned age. We decline any responsibility for the breach of this forecast.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection of the Personal Data that we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to avoid loss, misuse, alteration, unauthorized access and Theft of Personal Data.

To which recipients will your data be communicated?

Your data will not be transferred to third parties, except legal obligation or when necessary to provide the services you request. Specifically, the State Agency of the Tax Administration and banks and financial entities will be informed about the collection of the service provided or product purchased as those responsible for the treatment necessary for the execution of the agreement.

In case of purchase or payment, if you choose any application, web, platform, bank card, or any other online service, your data will be transferred to that platform or will be treated in your environment, always with maximum security.

When we order it, the web development and maintenance company or the hosting company will have access to our website. They will have signed a contract to provide services that requires them to maintain the same level of privacy as we do.

Any international transfer of data when using American applications, will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies regarding privacy.

The reservation or provision of services from establishments located outside the European Economic Area entails the international transfer of data to the country of establishment, including countries that do not have data protection legislation comparable to the European one.
What rights do you have?

The data protection regulations grant you the following rights:
• Namely, if we are treating your data or not.
• To access your personal data.
• To request the rectification of your data if they are inaccurate.
• To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
• To request the limitation of the treatment of your data, in some cases, in which case we will only conserve them in accordance with current regulations.
• To carry your data, which will be provided in a structured, commonly used or mechanical reading format. If you prefer, we can send them to the new manager you designate. It is only valid in certain cases.
• To file a claim with the Spanish Data Protection Agency or competent control authority, if you believe that we have not treated you correctly.
• To revoke consent for any treatment for which you have consented, at any time.

If you modify any information, we thank you for telling us to keep them updated.

How long did it take to answer the Exercise of Rights?

It depends on the right, but at most one month from your request, and two months if the subject is very complex and we notify you that we need more time.

Do we treat cookies?

By browsing our websites, we consider that you authorize the use of cookies. You can consult the cookies policy in the corresponding link from the beginning of our website. We use our own and third-party cookies for purposes that include the preparation of a profile of your browsing habits for behavioral advertising. We also use cookies provided by various tour operators.

How long are we going to keep your personal information?

• Personal data will be maintained while you are still connected with us.
• Once you dissociate, the personal data processed in each purpose will be maintained during the legally foreseen terms, including the period in which a judge or court may request them, taking into account the limitation period for legal actions.
• The data processed will be maintained as long as the aforementioned legal deadlines do not expire, if there is a legal maintenance obligation, or if the legal term does not exist, until the interested party requests their suppression or revokes the consent granted.
• We will keep all the information and communications related to your purchase or to the provision of our service, while the guarantees of the products or services last, to attend to possible claims.