reservation conditions
reservation conditions

Reservation conditions

Reservation conditions
Indalo Park Hotel


The present General Conditions of Reservation (hereinafter General Conditions) will regulate the commercial relationship that arises between SUSAN STELA SA and the user or client for the contracting made through the forms that SUSAN STELA SA puts at your disposal in its www.indalopark. com.

The reservation through the websites of SUSAN STELA SA will imply the express acceptance, by the client or user of the pages, of these conditions, as well as of the conditions of use established for user navigation through the pages owned by SUSAN STELA SA These conditions will be applicable without prejudice to the application of the legal regulations on the subject that are applicable for each case.

These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, by which the Telephone or Electronic Contracting is regulated with general conditions, the Regulation (EU) 2016/679 General of Protection of Personal Data, Law 7/1996, of January 15 of Ordination of the Retail Trade, and to the Law 34/2002 of July 11, of Services of the Society of the Information and Electronic Commerce.

SUSAN STELA SA, from now on HOTEL INDALO PARK, reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any admissible form in law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, HOTEL INDALO PARK reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when deemed appropriate, announcing them in a timely manner.

This website is for your personal and never commercial use, so it is prohibited to reserve the products and services offered by individuals or legal entities that act as de facto or legal intermediaries for its subsequent resale or distribution. HOTEL INDALO PARK reserves the right to limit the number of reservations contracted by the same person or client, as well as depending on the availability of the hotel and the scheduling of the contracting outside the Internet.

Information prior to hiring

HOTEL INDALO PARK informs that the booking procedure through its web pages is detailed in the section called Online Reservations.

Likewise, HOTEL INDALO PARK informs that the user can have access to the conditions of use by clicking on the conditions of use section.

To be able to contract the services offered, the user must not register as a client, but must provide some essential information for identification and completion of the reservation, such as name and address, and any other required by the page for the effective contracting of the service to which effect it declares that all the information provided at the time of contracting is true, complete and concise.

Once the reservation is made, the user will see the confirmation of their reservation on the screen, and can print this as proof of the reservation made.

The confirmation of reservation and the voucher of the reservation (impression made by the user) will not be valid as an invoice.

Likewise, INDALO PARK HOTEL informs users that:

• The placement of extra beds in the rooms will be made upon request and consent of the client. In accordance with article 18 of Decree 183/2010 of November 23 of establishment of tourist accommodation.
• The rooms of HOTEL INDALO PARK enabled for three people are composed of a double bed and another single bed.
• In the case of needing the cots service, please indicate when making the reservation, since the hotel has a limited stock of units.
• Food Regime: When the contracted regime is that of COMPLETE PENSION, breakfast, lunch and dinner will be served, being the first service to be provided by the hotel for dinner and the last lunch on the day of departure. In the MEDIA PENSION regime breakfast and dinner will be served, unless the User chooses and as long as the hotel can accept the change (dinner for lunch). The User is reminded that drinks are not included in any diet.
• Pets: they are not admitted to the hotel.
Operation of the reservation


In compliance with current regulations and, in particular, Law 34/2002 on the services of the information society and electronic commerce, HOTEL INDALO PARK offers in its Online Booking section information on all possible reservations, their characteristics and prices. However, HOTEL INDALO PARK reserves the right to withdraw, replace or change the offers that are offered to its customers through its web pages, by simply changing the content of them. In this way, the products offered at any time by the HOTEL INDALO PARK website will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.


Each possible reservation offered will have its price indicated and if it has incorporated VAT or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those valid at any time except typographical error. When the price is different for the reason stated above, HOTEL INDALO PARK will inform the customer, via e-mail, before proceeding with the collection of the reservation.
The prices of the reservation include the I.V.A., unless this mention is expressly omitted.

Prices do not include the tourist tax.

The price of the reservation does not include: any unspecified service, plus extras such as telephone calls, laundry services, parking, etc. It also does not include the requests that the client can enter in the "Comments" field, since these, in case the Hotel could satisfy them, could suppose an extra cost to pay directly in the Hotel.


The availability of the offers offered by HOTEL INDALO PARK through its web pages may vary depending on the demand of customers. Although INDALO PARK updates the database periodically, the reservation requested by the client could be complete at that time. In this case, HOTEL INDALO PARK will send an e-mail to the client informing him of the impossibility of the availability of the offer.


Payment is made directly at the hotel WITHOUT DEPOSIT, only being necessary to provide us with the credit card number as a guarantee of the reservation.
Except reservations with a non-refundable rate or special rates where a specific deposit is indicated in the same offer.

The confirmation of the reservation of the non-reimbursable rate implies the payment of 100% of the total of the same with the credit card provided by you, whose amount will be indicated on screen in the process of acceptance of the reservation and will be charged in the same moment that the reservation ends.


In cancellations of non-reimbursable rate bookings as their name indicates, the amount of the same will not be refunded.

In the case of the Web rate if you cancel the reservation up to 7 days before arrival, the hotel will not charge (free cancellation). If you cancel the reservation outside that period, the hotel will charge 30% of the total. If you do not show up, the hotel will charge the entire stay.
If the client does not show up on the scheduled day of arrival without prior notice, the total amount of the reservation will be charged.

The cancellation of the reservation must be made through the web: or by email or if you wish you can contact by phone (0034) 93.767. 84


The information you provide us through the reservation is incorporated into the files of the establishment in order to formalize and manage the reservation, check the validity of the card or make your pre-authorization bank, make the payment in accordance with the conditions of reservation and cancellation , as well as for the payment of the expenses derived from the stay, even afterwards (unless they provide another means of payment for them). These data are requested based on the execution of reservation and service contracts. The term of conservation of the data will be that established in the banking, tax and commercial regulations, at least. To exercise your rights of access, rectification, deletion, data portability, limitation and opposition, and revocation of consent, you may write to HOTEL INDALO PARK, AV. DEL MAR, 19, 08398, SANTA SUSANA, BARCELONA They have the right to file a complaint with the data protection authorities.

HOTEL INDALO PARK also reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. HOTEL INDALO PARK has its address in Santa Susana (Barcelona), Spain